NWILL 2013

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Thursday, September 12th, 2013

8:15am - 9:00am: Registration & Continental Breakfast | PAC Lobby

9:00am - 9:15am: Opening Remarks | PAC Auditorium

9:15am - 10:30am: Keynote Address / Off-Grid: Electric | Xavier Helgesen | PAC Auditorium

Co-founder and Chairman of Better World Books

10:30am - 11:00am: Meet the Exhibitors | PAC Lobby

11:00am - 12:00pm: Lightning Round | PAC Auditorium

    12:00pm - 1:00pm: Lunch | Cafeteria

    1:00pm - 1:50pm: Exhibitor Presentations

    • OCLC | TCB 211
    • EBSCO | SCB 204
    • Reprints Desk | SCB 205
    • Atlas Systems, Inc. | TCB 218
    • Relais International | TCB 216
    • 2:00pm - 2:45pm: Concurrent Sessions

    • The Kids Are Alright: Developing a Comprehensive Training Program for ILL Student Assistants | Robin Milford | PAC Auditorium

      Description: Most academic libraries could not fully staff the great variety of programs and services they offer without employing students. However, the complex and intricate nature of inter-library loan workflows often makes training ILL Student Assistants a challenging task. This presentation will explore specific techniques, tools, and technologies library staff can use to develop a comprehensive training program specifically designed to make inter-library loan training fun, interactive, and effective for Student Assistants.

      Robin Milford is the Access Services Librarian at University of California Merced, where she oversees inter-library services, circulation & billing, the Student Assistants program, and library exhibits. As a member of the University of California’s all campus Resource Sharing committee, Robin helps to identify policy issues and recommends best practices that facilitate resource sharing among the ten UC campuses. She received her MLIS from University of Toronto in 2009. Prior to joining UC Merced, Robin worked as the Access Services Assistant at University of Western States in Portland, Oregon. Robin is passionate about resource sharing and is particularly interested in ILL management and staffing. In her spare time she enjoys running, baking, compulsively reading the news, and watching the cows outside her office window.

    • Taking Open Access to Heart: Where Are We Now, and Where are We Going? | Tim Jewell | Little Theatre

      Description: The past year has been an eventful one for the Open Access movement. In February the White House Office of Science and Technology Policy (OSTP) issued a directive aimed at dramatically broadening access to the results of federally funded research, open access mandates at prestigious universities continue to proliferate, and a recent study concluded that “more academic papers are now available for free than in paid-for peer-reviewed journals in many scientific fields.” During this session, attendees will be presented with a brief overview and opportunity to discuss some of these high-level developments, followed by an active discussion of what they may mean for ILL services -- and for librarians’ decisions about where and under what terms they may now wish to publish and make their own scholarly work available.

      Tim Jewell is Director of Information Resources and Scholarly Communication for the University of Washington Libraries in Seattle – where he has primary responsibility for its collection development program and budget, licensing activities, and pursuit of “sustainable models of scholarly communication.” Long active in library consortia and a frequent conference presenter on a variety of topics, Tim was selected as UW’s Distinguished Librarian in 2012, and in 2008 was inaugural recipient of the Ingram Coutts Award for Innovation in Electronic Resources Management sponsored by ALA/ALCTS for his pivotal role in developing ERM system specifications and data standards. He is currently working closely with the UW Graduate School to develop UW’s Electronic Thesis and Dissertation (ETD) program.

    2:45pm - 3:00pm: Break/Snack | PAC Lobby

    3:00pm - 3:45pm: Concurrent Sessions

    • Let the Numbers Speak: ILL Assessment | Ingrid Moisil | PAC Auditorium

      Description: We will discuss the importance of assessment of ILL activities on user service, department procedures and workflow, and collection development. While ILL management systems provide many other reports, we rarely take full advantage of them. Which reports should we use? How might they be used for evaluation? How often would we look at those reports? We will propose answers to all these questions and present some examples of assessment from our ILL department.

      Ingrid Moisil started her carrier in a special library, worked for a database producer and has fond memories from the time spent in a public library. She’s currently the Head of Teaching and Research Support Services at the Morisset Library of the University of Ottawa, Canada.

    • GWLA Relais D2D Project | Ryan Litsey & Jennifer Duncan | Little Theatre

      Description: We are in the process of a large scale consortial implementation project for Relais D2D. Our session will describe the process and the hurdles in creating a consortial wide shared catalog project.

      • 3:45pm - 4:00pm: Break/Snack | PAC Lobby

        4:00pm - 4:45pm: Concurrent Sessions

        • What Are Your Users Thinking? | Karen Barnes & Martin Burgess | PAC Auditorium

          Description: To learn more about our users, ILL staff at Seattle Public Library designed a three question survey that was presented to our patrons via the ILL forms on the library’s website and as a bookmark which was inserted into all borrowed materials. The responses gathered from the user surveys were supplemented by data taken from our circulation system (Horizon) and OCLC usage statistics. The results were very informative and, on some counts, quite unexpectedly surprising.

          Karen Barnes has been employed at the Seattle Public Library since 1989. The first six years were spent honing social and mediation skills in the Circulation Department. The last 17 years have been spent plying the interlibrary loan trade at SPL. While she claims no expertise in statistics or Excel, she does confess to having enjoyed the statistics classes that she took in college.

          Martin Burgess has worked at the Seattle Public Library since 1981. The last four years have been spent in Interlibrary Loans, after having previously worked in the Periodicals and Government Publications Department. Major projects that I have accomplished include entering our periodicals’ 5,000+ holdings records into our online catalog, and coordinating the physical move of all of those periodicals twice into two different buildings. I continue to work with the University of Washington to preserve and film our local newspaper collections.

        • Getting to the Core: What Centralized ILL Means for a Small Academic Library | Karen Hildebrandt & Bonita Bjornson | Little Theatre

          Description: How do small Academic Libraries within a consortium provide ILL? How do they meet the research needs of their faculty as well as their students? This session will talk about the challenges they face and what benefits they would derive from centralized ILL offered by the largest member of the consortium.

          Karen is the Assistant Director, Access Services at Concordia University College of Alberta. She oversees the Library Bibliographic and Access Services staff; including Interlibrary Loans.

          Bonita Bjornson is the Senior Library Technician at The King's University College of Alberta. Her responsibilities include ILL for the institution.

        4:45pm - 5:45pm: Reception | PAC Lobby

        Friday, September 13th, 2013

        8:00am - 8:30am: Registration | PAC Lobby

        8:30am - 9:00am: Breakfast | PAC Lobby

        9:00am - 9:45am: Concurrent Sessions

        • The Future: E-Books and Interlibrary Loan | Ryan Litsey & Kenny Ketner | PAC Auditorium

          Description: We will introduce and demonstrate Occam's Reader the only independently developed method to lend E-Books via interlibrary loan.

          Ryan Litsey is the Document Delivery Assistant Librarian and Kenny Ketner is the Software Development Manager at Texas Tech University and both are the key developers of Occam's Reader.

        • We're All in it Together: Cross-training and Rotating Task Schedules in Resource Sharing | David Ketchum | Little Theatre

          Description: When David Ketchum arrived at the University of Oregon Libraries in February 2012 as the new Resource Sharing Librarian, there was a clear distinction between “Lenders” and “Borrowers” in ILL. In this session David will cover some benefits of cross-training in ILL and share how a cross-training program and rotating task schedule was developed in his department that has transcended this legacy model and helped foster a more efficient, collaborative learning environment.

          David Ketchum is the Resource Sharing Librarian at the University of Oregon Libraries. David has more than a decade of ILL, resource sharing and document delivery experience in academic libraries, and his professional interests include library management, intellectual freedom and confidentiality, and patron-driven acquisitions.

        • 9:45am - 10:00am: Break | PAC Lobby

          10:00am - 10:45am: Concurrent Sessions

          • WorldShare ILL: Migrating to the New World (or, What were we thinking!?!) | Karen Barnes & Martin Burgess | Little Theatre

            Description: In March 2013, the Seattle Public Library Interlibrary Loan Department began migrating to the new OCLC platform (WorldShare ILL). We will be sharing our experiences with the migration process. We will discuss what went well and what problems were encountered—and what we might have done differently to help avoid the bumps in the road. Participants will have the opportunity to ask questions and share their own stories about encounters with WorldShare ILL.

            Karen Barnes has over 25 years of experience in a variety of library environments: Reference, Technical Processing, Government Documents, Circulation, and Interlibrary Loan. While continuous change in the library landscape has made the last 17 years in Interlibrary Loan interesting and challenging, she is hopeful that it has also prepared her for the journey to WorldShare ILL.

            Martin Burgess has worked at the Seattle Public Library since 1981. The last four years have been spent in Interlibrary Loans, after having previously worked in the Periodicals and Government Publications Department. Major projects that I have accomplished include entering our periodicals’ 5,000+ holdings records into our online catalog, and coordinating the physical move of all of those periodicals twice into two different buildings. I continue to work with the University of Washington to preserve and film our local newspaper collections.

          • Whither ILL? Wither ILL: The Changing Nature of Resource Sharing in an Age of Digital Content | Michael Levine-Clark & Lenny Allen | PAC Auditorium

            Description: We need to reconsider ILL in the context of e-resources, particularly e-books. Rather than demanding the ability to loan e-books to other libraries, we should focus on a short-term lease process that will be cheap enough to replace ILL and by so doing, better serve our users. This session will examine some of the barriers in place to such a model and the opportunities it presents to libraries, publishers, and our users.

            Michael Levine-Clark is Associate Dean for Scholarly Communications and Collections Services at the University of Denver Libraries. He is one of the founders of the open access journal Collaborative Librarianship, and serves as co-editor for scholarly articles. He has served as chair of the Collection Development and Evaluation Section (CODES) of the Reference and User Services Association (RUSA), has been a member or chair of many committees within RUSA and the Association for Library Collections and Technical Services (ALCTS), and has served on a variety of national and international publisher and vendor library advisory boards. He serves as co-chair of a NISO working group to develop recommended practices for Demand Driven Acquisition of Monographs and as the co-editor of the Encyclopedia of Library and Information Science. He writes and speaks regularly on strategies for improving academic library collection development practices.

          • 10:45am - 11:00am: Break | PAC Lobby

            11:00am - 12:00pm: Concurrent Sessions

            • Assessment of Buy vs Borrow Using the GIST for ILLiad Interface | Mark Sullivan & Tim Bowersox | PAC Auditorium

              Description: SUNY Geneseo has been using GIST for ILLiad since its inception in 2010 and now has three years of ILL and Circulation data that demonstrate the benefits of a Buy vs. Borrow stratagem. This session will assess the benefits of patron driven acquisitions and ILL based collection development in the face of declining budgets and increased information demands by library patrons.

              Mark Sullivan is the Executive Director of the IDS Project and helped to create the IDS Project in 2004 with Ed Rivenburgh as they traveled throughout New York State sharing the benefits of cooperative optimization, innovation, and mentoring libraries. Mark has also developed many tools used by IDS Project libraries and other libraries across the country. Some of his work includes: ALIAS - a highly effective article request system for IDS Project libraries that offers all libraries cooperative licensing data instrumental in making resources available, 18 ILLiad Addons, the Getting It System Toolkit, and other technologies that are widely used across 1,200 ILLiad libraries. Mark earned a BS in Biology from Cornell University, a Juris Doctor from Vermont Law School, and a MLS from the University at Buffalo.

            • Ask Anything | CJ de Jong | Little Theatre

              Description: Do you have questions about your day to day ILL work? Would you like feedback from your colleagues on something you’re working on? The conference sessions missed a hot topic issue for you? Then join us for an open forum question period on Interlibrary Loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You’re bound to learn something new at this session!

              CJ de Jong is the Access Services Coordinator at the University of Alberta, supporting one of the major research collections in Canada by coordinating interlibrary loan, reserves, circulation, shelving, stacks maintenance, and high density storage. With interests in human resources, workflow management, user experiences, assessment, and leadership, CJ has presented at numerous conferences on related topics. He is a member of the Alberta Relais Consortium Committee, and the NEOS Consortium’s Access Services Committee. Contact CJ at cj.dejong-at-ualberta.ca.

            • 12:00pm - 1:00pm: Lunch | Cafeteria

              1:00pm - 1:45pm: Concurrent Sessions

              • How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You | Lars Leon & Micquel Little | Little Theatre

                Description: Everyone enjoys happy patron comments that lift our spirits. However, we need more. We need to know our services are provided the results and, more importantly, the value our patrons’ desire. I will talk about a survey and focus group that we completed to learn more. With the information gathered, we made adjustments to workflow and provided better “evidence” to our leadership on the impact we have on our faculty, staff, and students.

                Lars is the Head of Resource Sharing with some additional staff development and assessment responsibilities at the University of Kansas Libraries. His research and service interests, focus on looking at how we can provide best service possible in an efficient manner. This has led to research from interlibrary loan group best practices to staff development and value of services provided as viewed by customers. He has given a variety of presentations and workshops that has taken him everywhere from Kansas to Stockholm, Reykjavik, and Bulgaria. He has enjoyed presenting in many venues including the Northwest ILL and Resource Sharing Conference, Colorado ILL Conference, IDS Conference, Texas, Chicago, and more.

                Micquel is the Access Services Librarian at St. John Fisher College in Rochester, NY. She became much more involved in resource sharing after winning the RUSA STARS Atlas-Systems Mentoring Award in 2011. Since then she has focused on championing quality resource sharing through her role as Coordinator of User Groups for the IDS Project, a New York Statewide resource sharing consortium focused on community. She also enjoys collaborating with colleagues within her library, the state, the nation, and the world. Micquel has presented at multiple ILLiad International Conferences and SUNYLA conferences. She plans to present multiple presentations at the upcoming IDS Project Annual Conference and to continue being involved in the improvement of best practices and quality resource sharing throughout the field.

              • Optimization of ILL Student Employees and Resources through Departmental Consolidation at the University of Nebraska-Lincoln | Joyce Melvin & Michael Straatmann | PAC Auditorium

                Description: Having merged their Circulation and Interlibrary Loan units, presenters will discuss how and why they combined their student work forces into a single group. The results will be discussed in regards to the number of personnel, materials processed, and the financial considerations. Additional discussion will review how these have impacted services, cost savings, and their influence on future performance goals.

                Joyce Melvin is currently the Interlibrary Loan Manager for the University of Nebraska - Lincoln. She is responsible for daily interlibrary loan and local document delivery services, and reserves. In her current position since 2001, she has more than 20 years of experience working in interlibrary loan. Her professional interests include automating interlibrary loan tasks and customer service.

                Michael Straatmann is currently the Collection Maintenance and Disaster Response Manager for the University of Nebraska – Lincoln. He is responsible for physical collection and stacks management across the UNL system in addition to all disaster and preservation planning for same. He holds his Masters in Library Science from the University of Missouri-Columbia as well as a Masters in Museum/Archival Science from the University of Nebraska. Additionally, he has served as the Executive Director for the Nebraska Library Association since 2009. Professional interests include preservation of print materials and library process analysis.

              1:50pm - 2:30pm: Closing Session and Prizes | PAC Auditorium