NWILL 2012

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Northwest Interlibrary Loan Conference

September 12th - 13th, 2012

Wednesday, September 11th, 2012


9:00am - 4:30pm - Preconference Sessions, by Atlas Systems, Inc.

6:30pm - 8:30pm - Informal Dinner | If you are in town on Wednesday evening and looking for a place to grab some dinner, come join other NWILL attendees at Marco's Cafe & Espresso Bar for a casual atmosphere and good conversation!

Thursday, September 13th, 2012


8:30 - 9:30am - Registration + Continental Breakfast* | PAC Lobby

9:30am - 9:45am - Opening Remarks | PAC Auditorium

9:45am - 10:45am - Keynote Address Stephen Abram | Vice President for Strategic Partnerships and Markets for Cengage Learning (Gale). | PAC Auditorium

Presentation Materials | Keynote Presentation Slides

Stephen Abram, MLS, is Past-President 2008 of SLA and the past-President of the Ontario and Canadian Library Associations. He received the 2011 CLA Outstanding Service to Librarianship Award in June. He is the Vice President for Strategic Partnerships and Markets for Cengage Learning (Gale). He was Vice President Innovation for SirsiDynix and Chief Strategist for the SirsiDynix Institute. He was Publisher Electronic Information at Thomson after managing several libraries. Stephen was listed by Library Journal as one of the top 50 people influencing the future of libraries. He has received numerous honours and speaks regularly internationally. His columns appear in Information Outlook and Internet @ Schools, OneSource, Feliciter, Access, as well writing for Library Journal. He is the author of ALA Editions' bestselling Out Front with Stephen Abram. His blog, Stephen's Lighthouse, is a popular blog in the library sector.

10:45am - 11:00am - Break | PAC Lobby

  • 11:00 - Noon - "The Real Cost of ILL" Lars Leon | Head of Resource Sharing, University of Kansas Libraries | PAC Auditorium
  • Presentation Materials | Cost Study Handout

    Description | Librarians and vendors have continued to refer to the ten year old ARL ILL Cost Study to make increasingly more important decisions related to workflow choices, buy versus borrow, and more. We need updated numbers to make the best decisions possible. Nancy Kress, North Carolina State University, and I completed a study of resource sharing costs for fiscal year 2011. This study, comprised almost solely of academic libraries, provided some updated figures to help with buy versus borrow decisions and point towards areas that needed further investigation. I will highlight the basic numbers identified in the study and then spend most of the time presenting information on what libraries are doing to have lower costs and what this kind of data means to buy versus borrow decisions. I hope to have had several public libraries complete the same study so we can compare those costs against the data from the main study to contribute that perspective to this presentation.

    Lars Leon is the Head of Resource Sharing at the University of Kansas Libraries. He is also contributing more time in library staff development and assessment activities. His research and service interests, focusing on interlibrary loan best practices, assessment, and staff development, have led him to give a variety of presentations and workshops that has taken him everywhere from Kansas to Stockholm and Bulgaria.

    Noon - 1:00pm - Catered Lunch* | Cafeteria

    1:00pm - 1:45pm - Exhibitor Presentations

      OCLC
      Atlas Systems, Inc.
      DOCLINE
      Ex Libris
      Ebsco

    2:00 - 2:45pm - Concurrent Sessions

  • "Adventures in ILS sharing" John F. Helmer | Executive Director, Orbis Cascade Alliance | PAC Auditorium
  • Presentation Materials | Information

    Description | John F. Helmer will discuss the motivations, challenges, advantages and current status of the Orbis Cascade Alliance's initiative to share an ILS among 37 member libraries.

    John F. Helmer has been actively involved in library consortia for more than 20 years and currently serves as Executive Director of the Orbis Cascade Alliance, a nonprofit organization serving 37 colleges and universities in the northwest. John is the 2012 winner of the American Library Association's Hugh C. Atkinson Memorial Award which recognizes Helmer for risk-taking and as an effective leader and champion of new ideas and initiatives. John's early career includes bookselling, special collections cataloging, authority control, and systems administration positions in academic libraries. John's education includes an undergraduate degree in mathematical economics, graduate work in econometrics, and an MLS from UCLA.

  • "Creating an Alternative Low-Cost ILL Management System" Ellie Kohler | Public Services Supervisor, Rockhurst University Library, Kansas City, MO | Little Theatre
  • Presentation Materials | Creating an Alternative Low-Cost ILL Management System Slides

    Description | In 2012, a small private university library experienced an over 40% increase in patron-based interlibrary loan requests, as well as an overall upswing in both lending and borrowing. Statistical analysis revealed that the rise was a direct result of a systemic overhaul of reference services and information literacy instruction, and indirectly related to adjustments in collection development policy.

    The surge in demand for resources led the ILL department to examine interlibrary loan processes as current practices were inadequate to meet demand. Where could the department streamline to be more efficient and what technologies would be needed? The department, aware that any improvements would have to be low-cost or no-cost solutions in order to keep within budget, actively looked for creative options to handle the workload and still maintain quality control.

    This presentation offers how one small academic library evaluated ILL practices in the library community and then discovered, assessed and adapted an alternative web-based system for its resource sharing management. We will also address any new developments that have occurred since the adoption of the new system and share patron feedback related to the changes implemented.

    Ellie Kohler has been the Public Services Supervisor at Rockhurst University’s Greenlease Library since 2010. She has worked in both academic and special libraries and is very interested in utilizing new technologies to enhance current operations in Interlibrary Loan and Circulation. Prior to coming to Rockhurst in 2007, she worked as the Preservationist at the Linda Hall Library of Science, Engineering and Technology. She believes that librarians are in the forefront of the tug of war between preserving the past and embracing the future.

    2:45 - 3:00pm - Break | PAC Lobby

    3:00 - 3:45pm - Concurrent Sessions

  • "Hoosiers! Statewide resource sharing, are we really that different? How one state studied its resource sharing patterns before and after significant changes." Collette Mak | Head, Resource Access and Delivery at University of Notre Dame | PAC Auditorium
  • Description | In 2006 a group of Indiana librarians got together to study resource sharing in our state and make recommendations for improvements (Wagging the long tail: sharing more of less). Since then we’ve repeated the study every few years. How did we do it? What did we learn and how a few million data points can make a difference.

    Collette Mak is the Head of Resource Access and Delivery at the University of Notre Dame (Go Irish) a department responsible for circulation, stacks, reserves, ereserves, interlibrary and document delivery. Collette has been passionate about resource sharing from the day she first started work in Interlibrary Loan at the University of Michigan. While at Michigan (Go Blue) she earned her MLS and has since worked in academic libraries, OCLC and library consortia. While at OCLC she worked on projects that will be familiar to interlibrary loan librarians—IFM, Custom Holdings and, the FirstSearch/ILL Link. She chairs the Indiana State Library Resource Sharing Committee, regularly presents on issues related to resource sharing and the use of data, trains on Excel, and can be seen on Youtube as part of the RUSA STARS Interlibrary Loan topics. Most recently she presented on opening up document delivery with “fear and trepidation” and “Making Data Dance” and Indiana’s “Discovery to Delivery” conference. She also serves as co-editor of Interlending and Document Supply.

  • "ESP: Employee Satisfaction Program: designing an employee onboarding program at the UO" Shirien Chappell and David Ketchum | Head, Access Services and Resource Sharing Librarian | Little Theatre
  • Presentation Materials | ESP PowerPoint

    Description | Hiring a new Resource Sharing Librarian provided The University of Oregon Libraries an opportunity to examine their current orientation program and develop a new Employee Success Program (ESP). The goal of the ESP is to ensure new employees feel satisfied with and are successful in their positions by helping them understand more about the Libraries including who we are, what we value, what we reward and how they fit in. Shirien Chappell will present an outline of the developing ESP program. David will discuss his reactions to the program – what worked, what could be improved and which aspects were particularly important and useful for his position as Manager of Interlibrary Loan. Audience participation is encouraged and the presenters are hoping to elicit discussion that will help us all to a better job acquainting new employees with their hiring organization and responsibilities, and ultimately ensure their success in Interlibrary Loan and Resource Sharing.

    Shirien Chappell has been head of Access Services in the Knight Library at the University of Oregon since 1981. She is currently a member of the Library’s GOLD Team (Gateway to Organizational Learning and Development) and Circulation/Resource Sharing working group for the Orbis Cascade Alliance’s Shared ILS RFP Team. Her recent professional interests include workplace change, ambiguity, and personal accountability.

    David Ketchum, MLIS, is the Resource Sharing Librarian and Manager of Interlibrary Loan at The University of Oregon Libraries. David has twelve years of ILL, Resource Sharing and Document Delivery experience in academic libraries, and his professional interests include library management, intellectual freedom & confidentiality, and patron-driven acquisitions.

    3:45pm - 4:00pm - Break | PAC Lobby

    4:00pm - 5:00pm - Reception* | PCC Library

    Friday, September 14th, 2012


    8:00am - 9:00am - Registration + Continental Breakfast* | PAC Lobby

    9:00am - 9:45am - Concurrent Sessions

  • "Rising to the Challenge of International Resource Sharing" Tina Baich | Interlibrary Loan Librarian, Indiana University-Purdue University Indianapolis | PAC Auditorium
  • Presentation Materials | Presentation Slides

    Description | Despite an increasingly global information environment, international resource sharing still presents challenges. Two surveys conducted by the RUSA STARS International ILL Committee identified a number of barriers to participating in international interlibrary loan. This presentation will discuss these barriers, possible improvements, and discovery resources for international interlibrary loan. Attendees will have the opportunity to share their own ideas and techniques for improving international resource sharing.

    Tina Baich is an Assistant Librarian at Indiana University-Purdue University Indianapolis’ University Library where she has been the Interlibrary Loan Librarian since September 2006. In addition to serving as the ILL Librarian, Tina serves on the Bibliographic & Metadata Services Team as Metadata Librarian and Original Cataloger and is the subject librarian for Museum Studies. Tina is especially interested in web-based interlibrary loan finding aids and the impact of open access on interlibrary loan and has presented on these topics at state, regional and international conferences. She also maintains a list of web-based finding aids at http://delicious.com/ILLFindingAids. Tina is a graduate of the Indiana University Schools of Library & Information Science and Liberal Arts with master degrees in Library Science and Public History.

  • "Deconstructing NCIP: What is NCIP and Why Should I Care?" Peter Collins | Associate Project Manager, Borrow Direct. University of Pennsylvania. | Little Theatre
  • Presentation Materials | Deconstructing NCIP PowerPoint

    Description | The NISO Circulation Interchange Protocol (NCIP) allows interlibrary loan software to pass commands, such as Check-in and Check-out, to the ILS. Automating basic commands will streamline ILL workflow and eliminate human error. In practice, NCIP has remained elusive and cloaked in mystery for most library practitioners. This presentation will explain NCIP in terms we all can understand.

    Peter Collins is the Associate Project Manager for Borrow Direct, an unmediated resource sharing service within the Ivy League. Peter has an MLIS from Syracuse University and has resource sharing experience in a variety of academic libraries, from small special libraries to large research institutions. Peter is a member of the NCIP Standing Committee and co-chair of the Cooperative and Remote Circulation Task Force for ALA.

    9:45am - 10:00am - Break

    10:00am - 10:45am - Concurrent Sessions

  • "Resource Sharing Checklist" Beth Posner | Head of Interlibrary Loan Services, CUNY Graduate Center | PAC Auditorium
  • Presentation Materials | Resource Sharing Checklist PowerPoint

    Description | The Rethinking Resource Sharing STAR Checklist of best practices in library resource sharing is now available at http://rethinkingresourcesharing.org/checklist.html. Created by the Policies Committee of the Rethinking Resource Sharing Initiative and the American Library Association's RUSA STARS Policies section, it is designed to inspire change and provoke discussions within interlibrary departments, as well as with other colleagues and library administrators. By submitting the checklist, libraries will receive a certificate with one to four stars. Using this, librarians can demonstrate just how much their interlibrary loan departments are doing, in order to maintain support, and/or how much more they could be doing with additional staff, technology and budgetary support. Several other sources of best practices in interlibrary loan will also be presented to help guide both new and experienced ILL practitioners to better serve user needs.

    Beth Posner is the Head of Interlibrary Loan Services at the CUNY Graduate Center. She is also a Mentor with the IDS Project in NY and Past Chair of the Rethinking Resource Sharing Initiative's Steering Committee.

  • "Delivering on user expectation in a one-click world" Joanne T. Percy | Interlibrary Loan Specialist, Eastern Washington University | Krista Higham | Access Services Librarian, Millersville University Library | Little Theatre
  • Presentation Materials | PowerPoint

    Description | In an ever increasing digital world the expectations of users threatens to exceed the capabilities of libraries to fulfill them. Nowhere is this more evident than in the realm of Interlibrary Loan where licenses are taking the place of ownership and eBooks are almost impossible to lend library to library. Some ideas on how to meet these challenges and what we can do to ensure we have a voice in the ongoing battle between publishers and libraries.

    Joanne Percy is the chief interlibrary loan librarian at Eastern Washington University (EWU), and has more than fifteen years’ experience in corporate, government and academic libraries. Prior to joining EWU, Joanne worked at a variety of institutions in the Washington DC area, including academic libraries at George Washington University and Georgetown University, the corporate consultancies Cornerstone Research and CRA International, and government agencies including the US Census Bureau and US Patent Office. Joanne received her MLIS from the University of Pittsburgh in 2005, and her BA from the University of Hertfordshire in the UK in 1996.

    Krista Higham has been the Access Services Librarian at Millersville University Library since 2007. Previously she had worked as a staff member in Access Services for over 15 years. She supervises support staff working in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative of the University to the Pennsylvania State System of Higher Education and subject librarian to Applied Engineering, Safety, & Technology and Geography. Krista participates regularly in regional and national conferences, is the Ares Users Group moderator, and is an inaugural committee member of the Access Services Conference. She has a B.S. in Business Information Systems from Messiah College, a Masters of Science in Library Science from Clarion University of Pennsylvania, and a Masters of Science in Information Systems from Penn State University, Harrisburg Campus. Her interests include reading and travel.

    10:45am - 11:00am - Break - | PAC Lobby

    11:00am - 11:45am - Concurrent Sessions

  • "Great Expectations: The Key to Successful Student Hires" Robyn Huff-Eibl | University of Arizona Libraries | PAC Auditorium
  • Presentation Materials | PowerPoint

    Description | The Access and Information Services Team (AIST) is one of the largest employers of student workers on campus and within the University of Arizona Libraries. Student employees are essential to accomplishing our organization’s mission. Therefore, student hiring, training, and supervision are critical elements necessary in reaching success. The identification of student competencies and the incorporation of work expectations into new employee orientations for students have helped clarify work requirements within library student job descriptions. This presentation will describe recent changes in student hiring and training efforts within AIST and outcomes achieved.

    Robyn Huff-Eibl is the Team Leader for Access & Information Services at the University of Arizona Libraries. She has worked at the University of Arizona Libraries for the past 20 years, holding a variety of positions with several different teams. As Team Leader for Access & Information Services, she oversees front-line reference services, circulation and billing, express retrieval, equipment lending, interlibrary loan and document delivery support for the Delivery Description and Acquisitions Team, and user services as they relate to library space. Robyn has participated in several Living the Future Conferences and co-chaired the most recent conferences in 2008 and 2012, http://www.library.arizona.edu/ltf8. Robyn coordinates and leads both the Undergraduate and Graduate Library Advisory Councils, and has chaired the Libraries’ Strategic Long-Range Planning Team. She is a trained facilitator and has assisted other organizations with team development, project management, process improvement, Six Sigma, and decision making. Robyn has received several awards, including the Arizona Governor’s Award for Excellence and the University of Arizona’s Bright Ideas Award. She has presented and published primarily on topics pertaining to reference, access services, process improvement, assessment, and both team and staff development.

  • Ask Anything! Facilitated by CJ de Jong, University of Alberta | Little Theatre
  • Description | Do you have questions about your day to day ILL work? Would you like feedback from your colleagues on something you’re working on? The conference sessions missed a hot topic issue for you? Then join us for an open forum question period on Interlibrary Loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You’re bound to learn something new at this session!

    CJ de Jong is the Access Services Coordinator at the University of Alberta, supporting one of the major research collections in Canada by coordinating interlibrary loan, reserves, circulation, shelving, stacks maintenance, and high density storage. With interests in human resources, workflow management, user experiences, assessment, and leadership, CJ has presented at numerous conferences on related topics. He is a member of the Alberta Relais Consortium Committee, and the NEOS Consortium’s Access Services Committee. Contact CJ at cj.dejong-at-ualberta.ca.

    Noon - 1:00pm - Catered Lunch* | Cafeteria

    1:00pm -1:45pm - Concurrent Sessions

  • "Orbis-Cascade Patron-Driven Ebook Initiative" Greg Doyle | Orbis Cascade Alliance | PAC Auditorium
  • Presentation Materials | Orbis-Cascade Patron-Driven Ebook Initiative PowerPoint

    Description | The Orbis Cascade consortium in Oregon began a patron driven demand project in July 2011 to purchase ebooks through the union catalog. They worked with their vendors, EBL and YBP to determine costs associated with ebook purchases once a patron requested an item. Greg Doyle from Orbis Cascade will provide an update on the project and future plans for ebook purchasing.

    Greg Doyle has been the Electronic Resources Program Manager for the Orbis Cascade Alliance since 2004. He coordinates over 100 database subscriptions and multiple ejournal packages on behalf of over 100 participating libraries. Greg is also the staff liaison to the Alliance Collection Development and Management Committee. The CDMC is the sponsor of the Alliance Demand Driven Acquisitions Pilot. The Pilot began in July 2011 and is funded through June 30, 2012. The DDA Pilot provides access to over 13,000 titles for the Alliance member libraries. The CDMC also created a print repository of JSTOR and ACS titles that are distributed in various member libraries. Greg has a MLS from the University of Oregon and BA from Humboldt State University. Before joining Orbis Cascade, Greg was the Electronic Resources Librarian for the Multnomah County Library and worked for OCLC as a Network Coordinator and Account Representative.

  • "21st Century ILL Perceptions: Delivering Expectations in a New Age of Discovery” Gerrit van Dyk and Caitlin Hafen | Brigham Young University | Little Theatre
  • Presentation Materials | PowerPoint

    Description | With libraries changing more than ever before, the question of delivery expectation and fulfillment should be on the minds of every interlibrary loan librarian. How does ILL provide value in the age of Google, Netflix, and Amazon? Come learn why one university’s patrons are using ILL differently than they did in the past, what these trends mean for future direction of the profession, and how libraries can better serve our patrons and their evolving expectations.

    Gerrit van Dyk has been the Interlibrary Loan Manager at Brigham Young University since 2008. He received his MSLS from Clarion University in 2008 and has worked in reference, cataloging, serials acquisitions, and instruction. Besides geeking out over epic poetry, watching movies, or playing backyard baseball with his beautiful wife and four children, Gerrit enjoys brainstorming ways in which libraries can better help their users be more successful in their research and personal enrichment. It is an exciting time to be part of this profession!

    Caitlin Hafen started working in Brigham Young University’s Interlibrary Loan department as a student in 2006. She loved it so much she stuck around, and she is now the Interlibrary Loan Borrowing Supervisor. Besides working with her amazing student employees, Caitlin's favorite part about her job is finding innovative and effective ways to improve processes. Outside of the library, Caitlin enjoys roadtrips with friends, eating cheesecake, and watching Disney movies.

    1:50 - 2:45pm Closing Session + Prizes | PAC Auditorium

    *An Important Note Regarding Meals | Conference meals will be served buffet-style. We will try to note dishes that are vegetarian, vegan, gluten-free, and/or dairy-free with signage, for your safety, health, and convenience. We encourage attendees with special dietary needs to bring foods that they may need, as well. Thank you for your understanding.