2016 Program

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NWILL 2016 Attendee List

Wednesday, September 7th, 2016


The Northwest ILL & Resource Sharing Conference is pleased to offer three library tours this year. If you are interested in attending any of these tours, please be sure to sign up when you register for the conference.

9:30am - 12:00pm: Oregon Health and Science University Library | Limited to 15 attendees

Attendees will meet at the Portland Aerial Tram on the waterfront (tram tickets will be provided) and ride up to the hill for a tour of the OHSU Library at the BICC. After touring the BICC location, attendees will have the opportunity to visit the Historical Collections & Archives located a short distance away in the OHSU Old Library Auditorium Building. From there, attendees will take the tram back down the hill and walk a third of a mile to the other OHSU library space (the Graduate Learning Resource Center), located in the Collaborative Life Sciences Building on the waterfront. The tour will end at the waterfront location where attendees can leave by car or mass transit or stay and eat at some of the restaurant options available. Please note: this tour involves a lot of walking but special accommodations can be made with advanced notice.

2:45pm - 4:30pm: Federal Courthouse Library | Limited to 25 attendees

Pioneer Courthouse, located at 700 SW Sixth Avenue, is the oldest federal building in the Pacific Northwest and has been home to the U.S. Courts in Oregon since 1875. Participants will be required to enter through security and present a photo ID. Please arrive at 2:45pm to allow time for security. Tour will begin promptly at 3:00pm from the main lobby. Some areas of the building are accessible by stairs only. Click here for information on the building and its history.

5:00pm - 6;00pm: Pacific Northwest College of Art Library | Limited to 20 attendees

Pacific Northwest College of Art, Oregon’s flagship college of art and design since 1909, recently moved into the renovated U.S Customs building in Northwest Portland, which includes a brand new library space. We will meet outside the building's entrance located between NW Broadway and NW Park Ave (adjacent to the parking lot) for a tour of the new library space.


Thursday, September 8th, 2016


8:15am - 9:00am: Registration & Continental Breakfast | PAC Lobby

9:00am - 9:15am: Opening Remarks | PAC Auditorium

9:15am - 10:30am: Keynote Address | Char Booth | PAC Auditorium

Char Booth is the Associate Dean of the Library at California State University - San Marcos and an ACRL Immersion Institute faculty member.

10:30am - 11:00am: Meet the Exhibitors | PAC Lobby

11:00am - 12:00pm: Lightning Rounds | PAC Auditorium

12:00pm - 1:00pm: Lunch | Cafeteria

1:00pm - 1:50pm: Exhibitor Presentations

2:00pm - 2:45pm: Concurrent Sessions

Oversharing? Copyright, Open Access and Managing Risks in ILL | Tina Baich & Nora Dethloff | PAC Auditorium

Description: ILL staff must be familiar with copyright law, guidelines, licenses, and open access to determine whether they can legally fill an ILL copy request with the material in hand. An important factor in making such determinations is a risk assessment. This presentation will discuss the safe harbors created by the CONTU guidelines and open access publishing and how to mitigate institutional risk in the sharing of journal content.

Tina Baich currently works at IUPUI University Library where she is Head of Resource Sharing & Delivery Services and Bibliographic & Metadata Services. She has ten years of professional experience in resource sharing. Ms. Baich is interested in web-based interlibrary loan finding aids and the impact of open access on interlibrary loan and has presented on these topics at state, regional, national and international conferences. She served as the 2014/2015 Chair of ALA RUSA STARS, the American Library Association’s section devoted to resource sharing issues, and was named the 2016 Virginia Boucher-OCLC Distinguished Interlibrary Loan Librarian.

Nora Dethloff, M.F.A, M.L.I.S, is the Assistant Head of Information & Access Services at the University of Houston's M.D. Anderson Library, where she oversees Interlibrary Loan, Course Reserves, and Shelving Services. Her research interests include user experience design, process improvement, and copyright in libraries. She has presented at state, regional, and national conferences, and her work has been published in the Journal of Access Services and New Library World. She has been active and held leadership roles in ALA RUSA STARS, the Greater Western Library Alliance, and the Texas Library Association.

Creating an ILL Training Site With Users in Mind | Dana Von Berg | Little Theatre

Description: The session will include an overview of our training process and how we use our ILL training site for training. The remainder will focus on how we went about building our site, using user friendly terminology, an intuitive structure and several tools available to enhance the navigation and findability of items on the site. We will also share the wide range of resources we include on the site and how they’re organized.

Dana Von Berg is a Library Information Associate,Senior at the University of Arizona Libraries in the Delivery, Description and Acquisitions Department. She holds an M.A. in Library Science and a certificate in Digital Information Management, both from the University of Arizona. Dana is a co-manager for ILL Borrowing services. Her work experience includes resource sharing tasks such as evening and weekend student supervision, training staff on ILL processes and evaluating staff who process ILL borrowing requests, working with ILL policies and creating tutorials.

2:45pm - 3:00pm: Break | PAC Lobby

3:00pm - 3:45pm: Concurrent Sessions

When You’ve Got It, Flaunt It: Visualizing Interlibrary Loan Data | Kerry Keegan | PAC Auditorium

Description: "People tell you modesty’s a virtue, but in the library modesty can hurt you." Take your data to the next level and show the whole world what you’re about. We’ll discuss gathering and exporting important data, how to query results and upload them into a variety of free and paid programs that can be used to illustrate resource sharing goals and accomplishments.

Kerry Keegan is a Training & Library Solutions Consultant for Atlas Systems and serves as the implementation leader for ILLiad licensees, providing training and support for new and existing sites. From 2009 to 2012, she served as Head of Access Services for Stony Brook University’s Health Sciences Library. Her interests include andragogy, instructional design, and linked data.

Diagnosing ILLs: Revitalizing Services In an Age of Fewer Requests | James MacDonald | Little Theatre

Description: A report on a review of ILL services at UNBC revealed a precipitous reduction in ILL requests over the last 8 years. This session outlines the steps we took to stabilize usage and increase services while retaining staffing levels.

James MacDonald is a systems librarian with experience in ILL services in the public and academic context. His current role at UNBC includes the management of systems, circulation, copyright, document delivery and Inter-library loan services.

3:45pm - 4:00pm: Break | PAC Lobby

4:00pm - 5:00pm: Concurrent Sessions

Copyright & Fair Use: What it Means and How to Educate Library Users | Aaron Schwabach, Mari Cheney, James MacDonald & Michele Knapp | PAC Auditorium

Description: This panel discussion will focus on the topics of copyright and fair use, how the law affects sharing of print and digital materials, and ways to educate library users on the law and how it affects their use of and access to resources. Aaron Schwabach will provide an overview of U.S. copyright law and how it applies to libraries. Mari Cheney will discuss the application of copyright to digital resources and how to work with vendors to allow sharing of electronic materials. James MacDonald will discuss how the library at UNBC teaches users about copyright through drop-in clinics and monthly classes. Michele Knapp will moderate the discussion. Significant time will be allowed for questions and discussion.

Aaron Schwabach is a Professor of Law at Thomas Jefferson School of Law in San Diego, California. He has published numerous books and articles on topics including copyright law, online legal research, international law, the life of Thomas Jefferson and the law of Harry Potter.

Mari Cheney is the Digital Resources and Reference Librarian for the Paul L. Boley Law Library at Lewis & Clark Law School. She coordinates the library’s databases and websites, provides reference services and teaches Advanced Legal Research. Mari is President of the Western Pacific Chapter of the American Association of Law Libraries.

As the Digital Initiatives Librarian at the University of Northern British Columbia, James MacDonald manages the library¹s Technology Services, Circulation Services, Interlibrary Loan and Copyright Offices. James has been with UNBC since 2009. His career has focused on emerging library technologies, systems, education and training and workflow analysis. For the past four years, James has been a member of the board of directors for the Networked Digital Library of Theses and Dissertations (NDLTD). This coupled with a two-year appointment with the American University of Sharjah in the United Arab Emirates has provided him not only a full-passport but a healthy international perspective.

Michele Knapp is the Reference and Interlibrary Loan Librarian for the University of San Diego School of Law. As well as managing interlibrary loan operations, she teaches legal research to law and paralegal students and acts as the library’s liaison with USD Legal Clinics and student law journals. She got her start as a public library volunteer. She is a recovering attorney who has found happiness as a librarian.

Ask Anything | Nicole Lawson | Little Theatre

Description: Do you have questions about your day-to-day ILL work? Would you like feedback from your colleagues on something you’re working on? Did the conference sessions miss a hot topic for you? Join us for an open forum question period on interlibrary loan. This facilitated session allows you to ask questions on any ILL topic and share your expertise with your colleagues. You are bound to learn something new at this session!

5:00pm - 6:00pm: Reception | PAC Lobby


Friday, September 9th, 2016


8:30am - 9:00am: Continental Breakfast | PAC Lobby

9:00am - 9:45am: Concurrent Sessions

Professional Development for Student Employees: Creating and Supporting a Learning Culture | Kate Ball Jones | PAC Auditorium

Description: Student employees play a vital role in many academic libraries, yet sometimes they don’t see their work study jobs as directly relevant to their overall academic experience. This session explores how creating development opportunities can help students and staff become more deeply engaged and successful in present and future employment, while providing better service to end users. Learn about strategies and resources to create an inclusive learning culture to the benefit of your library community.

Kate Ball Jones is the Resource Sharing Operations Specialist in the Access Services Department at the University of Oregon Libraries. She got her start in Resource Sharing as a student employee at Whitman College’s Penrose Memorial Library when Whitman was a new member of the Orbis Cascade Alliance and Ariel was just being implemented. After graduating with a BA in Art History, she worked as a library assistant at the Eugene Public Library and went on to earn an MLS from Indiana University, Bloomington. In addition to a profound curiosity about Resource Sharing, Kate also has professional interests in student employment enhancement, rare books and archives, digital collections, metadata schema for visual images, and search & discovery strategies, with an overarching passion for improving user experience and access to information. In 2015, she received a One Oregon Award for her work on the University of Oregon Student Employment Enhancement Steering Committee.

Patron-Driven Acquisitions at the University of Oklahoma: Problems, Solutions, Possibilities | Molly Murphy | Little Theatre

Description: For the past several years at the University of Oklahoma, we have used an Illiad add-on to search the GOBI or Yankee Book Publisher database when processing our borrowing requests. Last year, we added a number of PDDA records to our catalog. We noticed that patrons were submitting requests for these items through our Sooner Xpress service so that we would retrieve them. After some initial problems, we coordinated with Acquisitions to incorporate those items into our existing workflow.

Molly Murphy has been the Document Delivery Librarian at the University of Oklahoma since 1998. She manages a small unit of incredibly efficient ILL staff.

9:45am - 10:00am: Break | PAC Lobby

10:00am - 10:45am: Concurrent Sessions

Keeping the Baby AND the Bathwater: Supplementing Traditional ILL With an On-Demand Document Delivery Service | Rob Withers | PAC Auditorium

Description: This case study will examine one university’s implementation of Copyright Clearance Center’s “Get It Now” rapid document delivery program to augment traditional Interlibrary Loan Service. Get It Now supplements traditional library journal collections by providing rapid on-request electronic access to a deep body of journal literature, for a per article charge which is absorbed by the library. This University’s pilot project provided the service to all constituencies within our university community: undergraduate, graduate student, staff and faculty. This differs from many implementations which are limited to certain populations e.g. faculty-only. With a full year of data, this university has assessed whether this broad availability of service is sustainable financially with current resources; whether it makes sense from a collections development standpoint; who the major users are when the service is available to all; and what subject areas the requested articles predominate. This session will present a discussion of the strengths and weaknesses of traditional ILL and commercial document delivery services and present background data about the institution, the empirical data used to monitor the levels of usage, user demographics, and cost-effectiveness. This data will assist those from other institutions in anticipating the possible outcomes of implementing similar programs.

Rob Withers is Head of Access Services at Miami University where he has previously served as Assistant to the Dean and Electronic Information Services Librarian. He has co-authored articles about web development, instruction, library management and support for digital technologies in publications that include College and Research Libraries News, Library Cataloging, Acquisitions and Technical Services, and Against the Grain, made presentations at conferences that include the American Library Association, Access Services Conference, Brick and Click Annual Symposium, Computers in Libraries, Educause Connect, HighEdWebDev, and LOEX. He has also received the Jay Ladd Distinguished Service Award from the Academic Library Association of Ohio.

How Link Resolvers Work and Their Impact on Interlibrary Loan | Doris Munson | Little Theatre

Description: Many academic patrons place interlibrary loan requests using a link resolver. This session gives an overview of how link resolvers work and how they impact interlibrary loan by automatically populating request forms in ILL programs such as ILLiad. We will also look at why the process sometimes fails and how the ILL staff person can help troubleshoot the problem.

Doris Munson is the Systems Librarian at Eastern Washington University. She has experience with ILLiad, III WebBridge link resolver, Ex Libris Alma link resolver, and EZproxy.

10:45am - 11:00am: Break | PAC Lobby

11:00am - 11:45am: Concurrent Sessions

We Know What You Want, Predicting ILL Requests With ALIEN (The Automated Library Information Exchange Network) | Ryan Litsey & Kenny Ketner | PAC Auditorium

Description: Using predictive analytics and anticipatory commerce, the development team at Texas Tech University has designed a system to streamline and predict ILL requests. The ALIEN system is capable of analyzing ILL traffic, predicting and creating requests before the patron knows they want the item. Using this system we are able to get books on the shelf ahead of the need. Rather than request resources when they want them, we are able to get resources before they want them.

Ryan Litsey is the Associate Librarian for Document Delivery at Texas Tech University. A graduate of Florida State University with a degree in Library and Information Sciences, he has spent a majority of his academic career developing ground-breaking technologies that have endeavored to transform Resource Sharing. Both Occams Reader and the stats tracking system OBILLSK have changed the way ILL librarians are able to share the resources of their respective institutions. He is also active in ALA and is the associate editor for the Journal of Interlibrary Loan Document Delivery and Electronic Reserve. His academic research is in resource sharing, predictive analytics and anticipatory commerce.

Kenny Ketner, Software Development Manager at Texas Tech University Libraries, is a computer programmer with over fifteen years of professional experience. He has developed desktop, web, and mobile applications for libraries, county governments, and businesses. He is most recently known for his work to create Occam’s Reader, the first library-developed method for lending eBooks through interlibrary loan. Kenny is a 2003 graduate of the University of Chicago (B.S. Computer Science). Outside of the library world, Kenny’s interests include video games, comics, computer music, and co-hosting a talk radio program.

What Do They Know? The ILL Usability Project at Reed College | Eric Alwine, Annie Downey & Joe J. Marquez | Little Theatre

Description: This session examines the methods and results of a thorough assessment of the Reed College Library’s interlibrary loan program by their Library User Experience (LUX) group. Employing a service design approach (including “guerilla-style” web usability studies, user surveys, student worker interviews and focus groups with ILL users), the Reed LUX team worked closely with students and the ILL administrator to understand the various processes that make up the ILL user experience.

Eric Alwine is the Resource Sharing Specialist at the Reed College Library.

Annie Downey is the Director of Research Services at the Reed College Library. She has written and presented on user studies, information literacy, K-20 library instruction, assessment, and academic library administration. Her current research interests include critical information literacy, service design in libraries, and the student research process. She has an MLS and a PhD in Higher Education from the University of North Texas.

Joe J. Marquez is the Web Services Librarian at the Reed College Library. He has presented and written on topics related to service design, UX tools, library space assessment, website usability, and marketing of the library. His current research interests involve service design in the library environment and space usage assessment. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University.

11:45am - 12:45pm: Lunch | Cafeteria

12:45pm - 1:30pm: Closing Session and Prizes | PAC Auditorium