NWILL 2006

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Northwest Interlibrary Loan and Resource Sharing Conference (NWILL) 2005

2006 Program

View 2006 program (pdf)
Thursday, Sept. 14, 2006
8:30 a.m. - 9:30 a.m.

Register, Have Breakfast, Meet with Vendors

9:30 a.m. - 11:00 a.m.

Keynote: Cultivating the Possibilities:
Emergent Resource Sharing and Request Management Systems
Cyril Oberlander shares his vision of interlibrary loan, resource sharing,
document delivery, and request management systems. Providing analyses and insights into ILL’s evolution,
Oberlander will illustrate possibilities resulting from fusions of technology, web services, ILL and
other library services. Attendees will hear about new services and tools useful today and discuss what
to expect tomorrow.
Cyril Oberlander
University of Virginia
Cyril Oberlander is Director of Interlibrary Services at the University of
Virginia Library. Interlibrary Services consists of five units; ILL
borrowing, Instructional Scanning Services, Ivy shelving facility,
Lending/Retrieval, and LEO (faculty departmental document delivery
services). Prior to moving to Charlottesville, Virginia, Cyril was the Head
of Interlibrary Loan at Portland State University from 1996-2005, and had
extensive experience in Access Services before that. Cyril is also an
independent consultant to libraries through OCLC Western. His research
interests include: organizational development, mobile technology, information visualization,
knowledge systems, and workflow design.
Presentation Materials.

11:00 a.m. - 11:15 a.m.

Break

11:15 a.m. - 12:30 p.m.

Open Forum: What do you think about the future of
Interlibrary Loan?
Panelists will speak about their own perspectives regarding the future of ILL. Representatives from an
academic library, a public library and OCLC will discuss technological applications, workflow and process
redesign, restrictions and provide their visions of the future of ILL. The audience is welcome to
interact with the panelists at the end of the session, before we breakout into groups for
discussion.
Pam Mofjeld - University of Washington
Candy Bertelson - Multnomah County, Central Library Administrator
Christa Starck - Product Manager, WorldCat Resource Sharing, OCLC
Pam Mofjeld received her MLS from the University of Washington in 1982. She
has spent her 24 year, and counting, career at the University of Washington in a variety of positions;
including head of a branch library and coordinator for the Washington State Cooperative Library Project.
Since 2003 she has been head of the ILL/UWorld Express office overseeing ILL borrowing, lending, document
delivery and Summit operations.
Candy Bertelson is an Administrator at Multnomah County Library 's Central Library. One of her
assignments is managing MCL's InterLibrary Loan service, supervising a staff of 2.75 FTE. MCL filled
almost 15,000 ILL requests last year and loaned almost 6,000 items through ILL. Candy has been a manager
at MCL's Central Library for over 20 years.
Christa Starck received her MLIS from the University of Iowa and spent 5 years working
in public and small academic libraries before coming to OCLC in 2000. Christa has experience with
several major OCLC services including FirstSearch, Group Catalogs and WorldCat Resource Sharing where she
most recently managed the migration of over 7,500 libraries to subscription pricing. Christa took the
position of Product Manager for WorldCat Resource Sharing in March 2006.
Presentation Materials - Pam Mofjeld
Presentation Materials - Christa Starck

12:30 p.m. - 1:30 p.m.

Have Lunch, Meet with Vendors

1:30 p.m. - 2:45 p.m.

Breakout Discussions:
Come prepared to share and ask questions in these “birds of a feather”
sessions tailored to academic, public and special libraries. Comments and suggestions generated from these
discussion groups will be collected and presented in the final wrap-up session on Friday, after the
door prizes are awarded.

Topic

Group Leader

Academic Libraries
Pam MofjeldUniversity of Washington
Presentation Materials

Public Libraries
Cassie Maringer & Lee-Anne FlandreauWashington County Cooperative Library Services
Presentation Materials

Special Libraries
Martha ParsonsWashington State University
Presentation Materials

2:45 p.m. - 3:15 p.m.

Break

3:15 p.m. - 4:30 p.m.

A. Interlibrary Loan Consortia: RAPID, LVIS, and the Alliance
How can your Interlibrary Loan unit benefit from membership in a consortium?
Is joining a luxury or too much work? This session will help you decide whether membership is right for
your library. Project manager Jane Smith will talk about the Rapid Access Processing & Information
Delivery system (RAPID), a fast, cost-effective, innovative resource sharing system. Troy Christenson
will discuss Libraries Very Interested in Sharing (LVIS). A representative of the Orbis Cascade
Alliance will discuss the benefits of membership in the Alliance. Your questions will be addressed at
the end of the session.
Jane Smith, Colorado State University (RAPID)
Troy Christenson, Eastern Washington University (LVIS)
Mindy Muzatko, Evergreen State College (Alliance)
Jane Smith has worked in Interlibrary Loan in academic research libraries
for over 20 years. With experience as a borrower, a lender and as an ILL department head, she moved
full-time onto the RapidILL project in October of 2005. As the Director of Development and Training,
she says that "without question, I have the BEST job in the world!" Jane holds a Masters degree in
Educational Technology/Instructional Design (which is not as boring as it sounds).
Troy Christenson is Manager of the Interlibrary Loan Department at the Eastern Washington University
Library. He has worked in libraries since 1981. Currently he is the chair of SAILIG (the Spokane Area
Interlibrary Loan Interest Group), on the planning committee for the Northwest Interlibrary Loan and
Resource Sharing Conference, a planning committee member and webmaster for the WALE (Washington
Association of Library Employees) 2006 Conference, Webmaster for the WALE Website, past Coordinator of
Communications for the Washington Library Association (an elected Executive Board member), past chair
of the Interlibrary Loan Interest Group of WLA and a member of ALA and RUSA.
Mindy Muzatko began her library career at The Evergreen State College in 1991. She became the Circulation
Manager in 1998, supervising 5 fte and 20 students. She played a significant role incorporating Evergreen
into the Cascade Consortium and later Summit. For the last three years she has been a member of the
Summit Borrowing Steering Team, developing policies, procedures and relationships within Summit.
LVIS Handout
LVIS Application

B. Consumer Health Information Resources
Andrea Ryce and Gail Kouame will give practical recommendations for accessing
medical information and explain ways in which we can make collections and resources more readily available
to both the medical professional and the curious layperson.
Gail Kouame and Andrea RyceNational Network of Libraries of Medicine,
Pacific NW Region
Gail Kouame is the Consumer Health Coordinator for the National Network of
Libraries of Medicine (NN/LM), Pacific Northwest Region. The NN/LM is funded by the National Library of
Medicine to develop collaborations and promote awareness of and access to information resources for health
professionals and the public. Ms. Kouame's focus is specifically on facilitating delivery of quality
health information to the public through collaboration with: academic, hospital, and community libraries;
health agencies and organizations; as well as community organizations, health advocacy groups, health
ministries, and other mechanisms. Prior to becoming a librarian, she was a social worker in the
healthcare field for 15 years.
Andrea Ryce is the Resource Sharing/Network Coordinator for the National Network of Libraries of Medicine
(NN/LM), Pacific Northwest Region. One of her primary responsibilities is providing support and training
on DOCLINE, the National Library of Medicine's automated interlibrary loan (ILL) request routing and
referral system.
Presentation Materials

4:30 p.m. - 5:30 p.m.

Reception

Friday, Sept. 15, 2006

8:30 a.m. - 9:00 a.m.

Registration/Continental Breakfast

9:00 a.m. - 10:15 a.m.

Borrowing vs. Purchasing Workflow
So, how do we agree when buying, collection building, or borrowing makes sense?
Let's look at the context-sensitive workflow which is of critical importance to the blurring functional
internal divides in collection development, acquisitions, and resource sharing, as well as the external
divides; ILL systems, acquisition systems, publisher approval plan systems, etc. A panel will discuss
workflows and provide information about purchasing in lieu of borrowing, considering when it is more cost
effective to buy rather than borrow. You will learn about practical techniques and visions for the future.

Cyril Oberlander, University of Virginia
Nancy Alder, Brigham Young University
Theresa Percy, Port Townsend Public Library
Cyril Oberlander is Director of Interlibrary Services at the University of
Virginia Library. Interlibrary Services consists of five units; ILL
borrowing, Instructional Scanning Services, Ivy shelving facility,
Lending/Retrieval, and LEO (faculty departmental document delivery
services). Prior to moving to Charlottesville, Virginia, Cyril was the Head
of Interlibrary Loan at Portland State University from 1996-2005, and had
extensive experience in Access Services before that. Cyril is also an
independent consultant to libraries through OCLC Western. His research
interests include: organizational development, mobile technology, information visualization,
knowledge systems, and workflow design.
Nancy Alder earned her MLS at Brigham Young University in 1981. After years
of working as Reference Librarian and Head of Adult Services at two
large public libraries, and an ongoing stint as a professional
storyteller, Nancy has come full circle and returned to BYU to manage
Interlibrary Loan and Document Delivery Services. Successful navigation
of the murky waters where patron needs butt up against institution
protocal has become a specialty.
Theresa Percy has been the Library Director of Port Townsend Public Library in Port Townsend, Washington
since December 2003. Originally from Massachusetts, Theresa has over 25 years experience as a library
director for both special and public libraries. She believes interlibrary loan is one of the most
important services and one service that libraries offer which distinguishes public libraries from
bookstores. In Port Townsend, interlibrary loan is heavily used by patrons and has a direct impact on
collection development.

10:15 a.m. - 10:30 a.m.

Break

10:30 a.m. - 11:45 a.m.

A. Professional Writing in Resource Sharing: From First Steps to Published Article
Do you have a good idea for an article? Writing your first article and
getting it published can seem a daunting task, but it doesn't have to be! A colleague with over 25
published articles shares tips and techniques on how to become a successful author. In the course of
this session, you'll make progress towards actually starting your article by stating the main idea and
identifying the key points. You'll learn the essential elements for submitting an article and working
with an editor. So come prepared with an article idea (or two) and learn how to transform your idea into
published reality.
Suzanne WardPurdue University
Suzanne (Sue) Ward has worked at the Purdue University Libraries since 1987;
since 1993, she has been the Access Services Librarian. She holds degrees from UCLA, the University of
Michigan, and Memphis State University. Her book, Starting and Managing Fee-Based Information Services in
Academic Libraries, was published in 1997 by JAI Press. Her articles about issues in interlibrary loan
and fee-based information services have appeared in publications such as College & Research Libraries,
Advances in Library Resource Sharing, The Reference Librarian, Journal of Interlibrary Loan, Document
Delivery and Information Supply, and Collection Management.
Purchase on Demand Bibliography
Books on Demand Article
Powerpoint Presentation
Publications List

B. Influencing Directors - Telling Your Story With Numbers
Chasing numbers can be frustrating, yet they are crucial in making
informed decisions about the services you offer, getting the funding you
need, and planning for the future. Learn the basics of gathering,
interpreting and reporting ILL and other library data so you can tell your
story with the numbers to back it up.
Jill Wolf M.Ed
Brooklyn Public Library
Jill Wolf has over a dozen years of management experience with an emphasis
on measuring and reporting results. She was a manager at Multnomah County
Library for six years where she supervised reference staff and developed and
implemented procedures, budgets, workshops, databases and performance
measures.
Presentation Materials

11:45 a.m. - 12:45 p.m.

Have Lunch, Meet with Vendors, and/or
Attend an Interest Group or Mini-Workshop
Software Interest Groups

Topic

Group Leader

CLIO
Meet with fellow Clio users or learn about the software you are considering.
Louise NewswangerGeorge Fox University

Docline
Meet with fellow Docline users or learn about the software you are considering.
Andrea RyceNational Network of Libraries of Medicine, Pacific NW Region
Presentation Materials

Ariel
Meet with fellow Ariel users or learn about the software you are considering.
Joanne HalgrenUniversity of Oregon &
Troy ChristensenEastern Washington University
Ariel Borrowing Procedures
Ariel Lending Procedures

Illiad Customization Workshop
Chelle Bachelor will provide a workshop on customizing e-mail and Word templates.
Chelle BatchelorNevada-Las Vegas
Presentation Materials

WorldCat Resource Sharing
Meet with fellow WorldCat Resource Sharing users and talk with a representative from OCLC.
Christa StarkProduct Manager for WorldCat Resource Sharing, OCLC

Intro to MARC
Margi Mann will give an introductory workshop on MARC records and show you what fields you need to know to better identify what you seek.
Margi Mann,Senior Training and Support Librarian, OCLC
Deflection in WorldCat

12:45 p.m. - 1:45 p.m.

What Do I Win? Summary Session and Wrap-up
This is our chance to wrap up, discuss what we’ve learned, pool the breakout
discussion results, and take away a sense of what to look for in the future and how we can advocate
positive changes in resource sharing. Oh, and there will be door prizes.

Contact:
Web Site Coordinator

 

Last updated: October 30, 2006