NWILL 2009

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Program Outline

September 17th-18th 2009
Program Details

Thursday September 17th, 2009

8:30-9:30 a.m.
Registration and Breakfast

9:30 a.m. - 10:45 a.m.
Keynote : Future of Resource Sharing and Library Service
Cyril Oberlander

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Each request is an opportunity to transform the library. Discovery, access, and delivery have a variety of new paths - search engines, Wikipedia, etc., with traditional sources such as publishers taking on many disruptive strategies. Cyril presents current and emergent strategies and tools that help libraries provide effective Interlibrary Loan and Document Delivery services; and more broadly, help library service provide context and convergence.

Cyril Oberlander

About the Speaker
Cyril Oberlander is the Associate Director of Milne Library at the SUNY College at Geneseo since January 2008. Prior to that, he was the Director of Interlibrary Services at the University of Virginia Library 2005-2008; and Head of Interlibrary Loan at Portland State University from 1996-2005; and before that served as the Assistant Supervisor and the Staff Trainer for Access Services. His consultation experience includes independent consulting services through OCLC Western, and workflow design with various vendors.

Research interests include: organizational development, workflow design, mobile technology, information visualization, and knowledge systems.

Additional Information:

10:45 a.m. - 11:00 a.m.
11:00 a.m. - 12:00 p.m.

Suddenly ILL: Competencies for Resource Sharing Managers and Staff
Kerri Goergen-Doll, Oregon State University
Linda Dols, University of Arizona
Deborah Knutsen, University of Alaska-Fairbanks

PowerPoint Presentation

Are you new to ILL and wondering what skills and tools you need to be successful in your new job? Are you an experienced ILL manager or staff member looking to make sure your skill set is up to date? "Suddenly ILL" is designed to provide you with a toolkit of information that you need to know. This session will be in a panel format with three speakers: an experienced ILL manager, a newer ILL manager and a staff member

Kerri Goergen-Doll is the supervisor of the ILL team at Oregon State University's Valley Library. In addition to her duties as a manager, Kerri teaches one shot sessions for the Information Literacy section of the Writing 121 classes, and works weekly shifts at the reference desk. After spending 8 plus years in public libraries, the move to academia and resource sharing have been challenging and rewarding. Kerri's underlying emphasis is always about providing excellent customer service.

Linda Dols is a Library Information Analyst in the Document Delivery Team at the University of Arizona Library. Linda has worked in Interlibrary Loan for 20 years in different positions from Library Assistant, Senior, to Supervisor. In the last 13 years, she has used different process improvement techniques and methods for interlibrary loan, most recently the Six Sigma method to increase user satisfaction and decrease cost and turnaround time for journal articles. Linda recently co-authored an article titled, “Interlibrary Loan Meets Six Sigma: The University of Arizona Library’s Success Applying Process Improvement.” This article was published in the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve. Vol. 19, No. 1, 2009. Linda is considered an expert and resource for other libraries in utilizing data to improve and enhance interlibrary loan.

Deborah Knutsen is the Lead Worker for the ILL/Document Delivery/Off-Campus Services Office at the University of Alaska Fairbanks Rasmuson Library. The office handles borrowing and lending interlibrary loans, document delivery of owned materials to local patrons via ILLiad, and ILL and Document Delivery needs for UAF Off-Campus students/staff/faculty. Deb’s main function is ILL Borrowing, management of student assistants and office workflow. She has been the sole staff member responsible for Borrowing since 1983 and at times has overseen all areas with only student assistants.

12:00 p.m. - 1:00 p.m.
Birds of a Feather Lunch:
Large Academics, Small Academics, Medical/Health Sciences, Public and Special Libraries

1:00 p.m. - 2:00 p.m.

IDS Project - A Resource Sharing Community Project
Cyril Oberlander, SUNY College at Geneseo

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The IDS Project began as a resource sharing cooperative in 2004. While notable for building useful tools for resource sharing, i.e.; ALIAS, GIST, TPAM, and the Workflow Toolkit, attendees will also learn about the IDS Project as a cooperative model for library networking.

Strategies for Tracking Down Government Documents: What You Need to Know
Dena Hutto, Reed College
Arlene Weible, Oregon State Library

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Are government documents all on the Internet yet? What can we expect to find in Google Books? And why is it so hard to find what you're looking for in OCLC? The presenters will provide an overview of the federal and state depository collections in the region, especially recent changes to Oregon's Regional Federal Depository Program. We'll talk about how these collections can help you and your patrons and discuss common problems and strategies for locating hard to find publications. We encourage attendees to bring questions and real-life examples of documents that are hard to find.

Dena Hutto has been involved in government documents librarianship for 16 years, first at Penn State and now at Reed College in Portland. She has been active in the ALA Government Documents Round Table, the Documents Interest Group of Oregon (DIGOR), and served on the Federal Depository Library Council to the Public Printer in 2001-2003. She taught courses in government information for the Emporia State University SLIM program, Marylhurst University, and PORTALS. Currently, Dena is the Director of Reference & Instruction at Reed, where she continues to serve as librarian for the federal depository collection.

Arlene Weible is Oregon's Regional Federal Depository Coordinator and is currently the Government Documents and Technical Services Librarian at the Oregon State Library. She has been a government documents librarian for over 15 years, working in both academic and state libraries in Oregon and Washington. She is also a past Chair of ALA's Government Documents Round Table (GODORT) and the Documents Interest Group of Oregon (DIGOR).

2:00 p.m. - 2:15 p.m.
2:15 p.m. - 3:55 p.m.

Exhibitor Updates

Discovery to Delivery - The Future of Resource Sharing
2:15 p.m. - 3:05 p.m.
Relais International
Dan Denault, Relais International
Peter Collins, University of Pennsylvania

An overview of a complete end to end resource sharing solution from Relais International.

Dan Denault is the Sales Manager for Relais International. Dan has his MLIS from the University of Western Ontario in London, Ontario. He worked for 13 years in Canadian Federal Government libraries. Since 1993, Dan has worked for Library Automation Companies, including Ovid Technologies, Endeavor, VTLS, Integrated Technology Group, and for the last four years with Relais International. Dan lives in Ottawa, Canada now, but spent 13 years living in the Southeast of the U.S.

Peter Collins is the Assistant Project Manager for Borrow Direct at the University of Pennsylvania. Peter has over twelve years of experience in interlibrary loan and resource sharing at university and specialized libraries. He previous held the position of Access Services Librarian at Dartmouth College where he was involved in implementing both ILLiad and Borrow Direct. Peter holds a Master’s of Library and Information Science degree from Syracuse University and is currently serving on the Catalog Use Committee for the American Library Association.

Atlas Training and Custom Services: Take your web pages and workflows from blah to bling
3:05 p.m. - 3:30 p.m.
Stephanie Spires, Atlas Systems

Stephanie Spires (Custom Services and Training Manager, Atlas Systems) - Stephanie began working in libraries in 1988 as a page. Her education in computers and information systems, along with a passion for libraries, brought her to OCLC in 2000 and then on to Atlas Systems in 2004 to provide remote online training, onsite training, custom services and technical support.

Learn, Grow, Achieve: A BCR Update
3:30 p.m. - 3:55 p.m.
Heather Clark, BCR

Heather Clark is a member services librarian at BCR. Her primary role is training librarians in issues related to resource sharing, including OCLC software functionality and copyright. She also has completed consulting projects to increase resource sharing workflow efficiency for local libraries and statewide groups.

Cool Tools 2.0
2:15-2:40 Summit Update
Anya Arnold iPhone
Session Cancelled
2:40-3:05 Worldcat Local Quick Start Android
Alex Edezhath
3:05-3:30 Ebsco
Tony Larsen

Judith Norton
3:30-3:55 Docline Update
Patricia Devine

Chelle Batchelor
3:55 p.m. - 4:45 p.m.

Friday, Sept. 18, 2009

8:30 a.m. - 9:00 a.m.
9:00 a.m. - 10:00 a.m.

The Effect of Navigator on ILL: A Shared Experience
Margaret Bean, University of Oregon
Anya Arnold, Orbis Cascade Alliance

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The implementation of OCLC's WorldCat Navigator has had a profound impact on interlibrary loan. Anya Arnold from Orbis/Cascade Alliance will give an overview of Navigator and Margaret Bean from the University of Oregon will discuss how the impact of this implementation has effected the UO interlibrary loan workload, staff, patrons, policies and decision making.

Margaret Bean has worked in as the Resource Sharing Librarian at the University of Oregon since 2007. She was a WorldCat Navigator core trainer during the Orbis Cascade Alliance Summit migration in 2008. Previously she worked as an engineering librarian at Stanford University and The University of Michigan as well as for two Detroit automotive suppliers.

Anya Arnold has recently joined Orbis Cascade Alliance as the Resource Sharing Programs Manager. She has played a lead role in numerous strategic program development and technology initiatives within Resource Sharing.

Help Needed! Maximizing Student Assistants During Tough Times
Cherie Weible, University of Illinois at Urbana-Champaign

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Using student employees to their fullest potential is one way in which interlibrary loan departments can stay afloat during tough times. In the past ten years our ILL volume has continued to increase while our staff and student support has decreased. In order to compensate for such losses, student employees have been given greater responsibilities within the department. Good hiring and training practices combined with sound management leads to students who can perform at a staff level. This session will discuss how you too can have high-performing student employees by utilizing good hiring, training, and management skills.

Cherié Weible is the Head of Interlibrary Loan and Document Delivery at the University of Illinois at Urbana – Champaign. She has been with the University Library since 1998; is an Associate Professor of Library Administration; and is also currently serving as the Acting Head of the Slavic and East European Library. Professor Weible holds an MS in Library and Information Science from Illinois and is working on her Ph.D. with a focus in the area of literacy on the frontier. She is the author of over a dozen journal articles and has delivered scores of presentations.

10:00 a.m. - 10:15 a.m.
10:15 a.m. - 11:15 a.m.

Gear Up for ILLiad 8.0: Developing a Training Plan for Change
Time changed; formerly 11:30-12:30
Heather Clark, BCR
Stephanie Spires, Atlas

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The release of ILLiad 8.0 brings a radically new look and significantly different approach to the ILLiad functions we know and love. If the thought of implementing this change is releasing some anxiety for you, join Stephanie Spires of Atlas Systems and Heather Clark of BCR for a discussion of the tools offered to you for your transition and how to build them into a training plan. We will cover general aspects of developing training and transition activities for your staff as well as review online documentation, tutorials and virtual training resources available from Atlas.

Heather Clark is a member services librarian at BCR. Her primary role is training librarians in issues related to resource sharing, including OCLC software functionality and copyright. She also has completed consulting projects to increase resource sharing workflow efficiency for local libraries and statewide groups.

Stephanie Spires (Custom Services and Training Manager, Atlas Systems) - Stephanie began working in libraries in 1988 as a page. Her education in computers and information systems, along with a passion for libraries, brought her to OCLC in 2000 and then on to Atlas Systems in 2004 to provide remote online training, onsite training, custom services and technical support.

Finding Difficult Documents
Deborah Carroll, Oregon State University

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This session will provide tips and resources to help you locate those difficult patron requests. In particular, we will look at how to find complete citations for abbreviated or incomplete titles given to us by our patrons. We will explore ways to find abbreviated foreign language titles such as Abh. Senck. Naturf. Ges. and Geol. i razved using databases, major national and international union catalogs and Google. Please come prepared to share what you know about locating books and journals.

Deborah Carroll is the ILL Borrowing Specialist at Valley Library, Oregon State University. She joined the Interlibrary Loan Department nine years ago, shortly after graduating from Southern Oregon University. As a non-traditional student at SOU, she spent a quarter of study as an intern at the City Museum in Winchester, England. As an intern to Robin Illes, the Curator of Education, she helped to present local history and culture to the elementary students in Winchester using artifacts found in the area.

11:15 a.m. - 11:30 a.m.
11:30 a.m. - 12:30 p.m.

Reaching Beyond Borders: International ILL
Heidi Nance, University of Washington

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So the only owning library is lowercase and overseas - now what? This session will look at the logistics of requesting, processing, paying for, and returning internationally borrowed items. The University of Washington saw increase of over 300% in international borrowing following its implementation of WorldCatLocal in May of 2007. I'll describe what we did, what worked, and what didn't. This session will also address related policy issues such as staffing and financial impacts: a combination of case study and how-to.

Heidi Nance is Interlibrary Loan Borrowing Supervisor at the University of Washington Libraries. Prior to her work at the University of Washington, Heidi supervised the Interlibrary Loan office at Seattle Pacific University, and worked in the Image/Photo Library at Callison Architecture. Heidi received her Master of Library and Information Science from the University of Washington in 2007 and her Bachelor of Arts in English from Seattle Pacific University in 2001.

Change: It Really Is All About You
Time changed; formerly 10:15-11:15
Shirien Chappell, University of Oregon

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Session will explore what has and hasn't worked in the speaker's
experience. Attendees should come with ideas to share about what they
have and haven't found successful as they have gone through
reorganizations, software and program changes, moved to different jobs,
or gone through other life changes.. How do you think about change?

Shirien Chappell is head of Access Services in the Knight Library at University of Oregon. She's worked in Access Services for 33 years. She received the Oregon Library Association's "Library Employee of the Year" award in 1997 for her leadership in the implementation of Orbis (Summit) borrowing program and last year was appointed to the ImplementationTeam for the new Summit software. She has a strong commitment to the Access Services mission: "We help people get stuff easily and quickly and in a respectful and welcoming manner."
12:30 p.m. - 1:30 p.m.
Lunch & Networking Time

1:30 p.m. - 2:30 p.m.
Closing Ceremony

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Cyril Oberlander and Sherry Buchanan will review and wrap-up the Conference. What did we learn? What will we take away? What are our next steps?

Last but not least, name-tags will be collected at the door upon entry, and a drawing for prizes will occur! You must be present when your name is drawn to win.